Return Policy

Last Updated:  MARCH 2025.

At Soundinear, we want you to be fully satisfied with your purchase. If you're not completely happy, we offer a hassle-free return and refund policy under the following conditions.

1. Return Eligibility

  • Items can be returned within 7 days of delivery.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase is required for all returns.

2. Non-Returnable Items

We do not accept returns on:

  • Opened or used in-ear monitors and earplugs (for hygiene reasons).
  • Digital products, gift cards, and downloadable content.
  • Items marked as Final Sale.

3. Return Process

  1. Contact our support team at ignacio@visionrecordsacademy.com to initiate a return.
  2. We will provide return instructions and, if applicable, a return shipping label.
  3. Ship the item back to us within 7 days after receiving return approval.

4. Shipping Costs for Returns

  • If the return is due to a defective or incorrect item, we will cover the return shipping costs.
  • If returning for personal reasons (e.g., change of mind, wrong item ordered), the customer is responsible for return shipping fees.

5. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days to the original payment method.
  • Shipping fees (if applicable) are non-refundable.

6. Exchanges

  • If you need a different item, please return the original product and place a new order.
  • Exchanges for defective items are processed at no extra cost.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund.

8. Late or Missing Refunds

  • If your refund hasn’t been received after 10 days, check with your bank or payment provider.
  • If the issue persists, contact us at ignacio@visionrecordsacademy.com.

9. Contact Us

For any return or refund inquiries, reach out to our support team:

📧 ignacio@visionrecordsacademy.com
📍 Av Providencia 2271, Santiago, Chile