Terms and Conditions

Last Updated: MARCH 2025.

Welcome to SoundInEar. By accessing or using our website (www.soundinear.com), you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

1. General Conditions

  • By using this website, you confirm that you are at least 18 years old or have parental consent.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • Prices and product availability are subject to change without notice.

2. Orders & Payments

  • All orders are subject to availability and acceptance. We reserve the right to cancel any order due to pricing errors, fraud suspicion, or stock issues.
  • Payments must be completed at checkout using one of our accepted payment methods. We do not store credit card details.
  • Currency exchange rates may apply for international orders, depending on your bank or payment provider.

3. Shipping & Delivery

  • Orders are processed within 1-3 business days. Estimated shipping times vary by region.
  • We are not responsible for delays caused by customs, carriers, or external factors beyond our control.
  • International orders may be subject to import duties and taxes, which are the customer’s responsibility.

For more details, please refer to our Shipping Policy.

4. Returns & Refunds

  • We offer returns and refunds within 7 days of delivery, provided the product is unused and in its original packaging.
  • Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.
  • Refunds will be processed within  10 business days after receiving the returned item.

5. Intellectual Property

  • All content on this website, including logos, images, product descriptions, and design elements, is owned by SoundInEar and protected under intellectual property laws.
  • You may not reproduce, distribute, or use any content without prior written consent.

6. Limitation of Liability

  • We strive for accuracy but do not guarantee that product descriptions, pricing, or other content is free of errors.
  • We are not liable for indirect, incidental, or consequential damages resulting from the use of our products or website.

7. User Conduct & Prohibited Activities

By using our site, you agree not to:

  • Engage in fraudulent transactions.
  • Interfere with the website’s security or operations.
  • Use our products or services for any illegal purpose.

8. Privacy & Data Protection

  • Your privacy is important to us. We collect and process personal data in accordance with our Privacy Policy.
  • By using this site, you consent to our use of cookies and data collection practices.

9. Governing Law

  • These Terms & Conditions are governed by the laws of Chile, without regard to conflict of law principles.
  • Disputes will be resolved through binding arbitration or courts located in Chile, unless otherwise required by local law.

10. Changes to These Terms

  • We may update these Terms at any time. Continued use of the site after updates means you accept the new terms.
  • If you do not agree with any changes, please discontinue use of our website.

11. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

📧 ignacio@visionrecordsacademy.com
📍 Av Providencia 2271, Santiago, Chile